BetJam Terms and Conditions

These Terms and Conditions explain how BetJam works for players in Kenya. BetJam is an online casino and sportsbook operated by BETQUEST B.V., a company registered in Curaçao and licensed by the Curaçao Gaming Control Board under licence number OGL/2024/832/0423. By creating an account or placing a bet, you confirm that you have read these Terms, understood them and agreed to follow them. If you disagree with any part, please do not use the service.

Eligibility and Account Registration

You must be at least 18 years old, or older if the law in your place of residence requires it. You are also responsible for checking that online gambling is legal where you live. Each person may hold only one account, and accounts cannot be sold, shared or transferred. Registration details must be true and match your official documents.

The following people may not place bets:

  • Anyone under 18 years of age
  • Athletes, coaches, referees or other individuals who can influence the outcome of an event, and people acting on their behalf
  • Representatives of other bookmakers
  • Anyone prohibited from entering a betting contract by law

Keep your password and verification codes private. Whenever you log in, make sure nobody else can see your details. You are responsible for all activity on your account, and you should contact support immediately if you suspect unauthorised access.

Deposits, Withdrawals and Verification

Available payment methods are listed in the Payments section of your account. Funds are credited after the payment provider confirms the transaction. No interest is paid on balances, and BetJam is not a bank. Withdrawals must normally go back to the same payment method you used to deposit, and the payment account must be registered in your own name. Using another person’s wallet or card may lead to blocked transactions.

Withdrawal requests are processed around the clock, but some may take up to seven business days depending on the payment method. Before paying out, we may ask for proof of identity as part of our anti-money laundering and Know Your Customer rules. Typical requests include:

  • A valid government photo ID, such as a passport, national ID or driving licence
  • Proof of address, such as a recent utility bill
  • Proof of ownership of the payment method used
  • A selfie or short video to confirm the documents belong to you

Please send documents within one month of our request. If they are missing or altered, we may suspend withdrawals or restrict the account.

Betting Rules and Settlement

You can bet on sports, esports and casino games, whether you play on the website or through the BetJam App. A bet is accepted only after it is registered on our server and confirmed. Accepted bets cannot be changed or cancelled, except in cases described in these Terms. Odds, handicaps and limits may change over time, but a bet is always settled on the terms shown when you placed it.

Bets are settled using official results. If a match is cancelled, abandoned or postponed for too long, affected bets are usually refunded at odds of 1.00, except for markets already decided. Each sport has its own rules in the full rules section, so check them before you play. A maximum payout applies to each bet, and in accumulators the lowest stake limit among the selections applies.

We may void bets placed after an event has started, on a known result, or after an obvious error in odds or listings. We may also void bets if we suspect match-fixing, collusion, bot use or any other unfair play.

Bonuses and Promotions

Bonuses are available only to registered players who have completed their profile. Each offer has its own conditions, including wagering requirements, time limits and eligible games. Only one bonus can be active at a time, and wagering requirements must be met before bonus funds can be withdrawn. Promo codes may be shared through selected partners, such as BetJam Partners, and each code carries its own conditions.

Bonus abuse is not allowed. This includes opening duplicate accounts, working with other players to gain an unfair advantage, and using strategies such as covering all outcomes in roulette to clear wagering. If we find abuse, we may cancel bonuses and winnings and close the account. We may also change or withdraw any promotion, and the current terms are always shown on the Bonus page.

Responsible Gambling

Gambling should stay entertaining. Only play with money you can afford to lose, set a budget and take regular breaks. BetJam offers several tools to help you stay in control:

  • Daily, weekly or monthly deposit limits
  • Cooling-off periods of 24 hours, 7 days, 1 month or 3 months
  • Self-exclusion for 1, 3, 5 or 10 years, or permanently
  • A visible session timer while you are logged in

Self-exclusion takes effect immediately and cannot be reversed early. If gambling is causing you or your family harm, please contact our support team or an organisation such as GambleAware or Gamblers Anonymous.

Complaints, Changes and Governing Law

If you have a problem, contact support at [email protected] first. If it is not resolved, you can send a formal complaint within six months of the incident. We confirm receipt within seven days and aim to give a final answer within four weeks. If you are still unsatisfied, you may take the dispute free of charge to the independent ADR provider ADR Curaçao B.V.

We may update these Terms from time to time, and you will be notified of material changes. The English version prevails if translations differ, and these Terms are governed by the laws of Curaçao.